The Wellem

First, I was disappointed that the hotel staff did not take my bags up to my room upon check-in. This was surprising to me, as I have stayed at many hotels where this is a standard service. I was disappointed by the lack of AC in my room. I also noticed that my room was NOT cleaned for two days straight, which was frustrating. I was extremely disappointed by the lack of cooperation from the hotel staff. Overall, I was disappointed with my stay at your hotel, and I do not feel that it lived up to its five-star rating. I hope that you will take my feedback into consideration and make changes to improve the guest experience.

Words can't really share the experience and ambience of this Hotel. Rooms were more than spacious filled with extras. A balcony with a garden view. You really did not know you were in center of old town and blocks away from the action. The food both breakfast and dinner were exceptional. The staff were exceptional. Thank you all for my memories and great stay. I will be back!

The world's nicest Hyatt House? At first glance this hotel can be confusing. A beautiful historic building, luxurious, classic, and posh lobby, then the rooms are like modern apartments. Very few design elements from the historic building and classically beautiful lobby are represented in the room. The room is a nice one though. Modern, ultra clean, and large. It features a ready to cook in kitchen, sitting area, king bed, large bathroom, and a full laundry room! The laundry room was almost the size of the bathroom and features a combo washer/dryer plus cabinets. The room was quiet and comfortable. Wifi was fast and reliable. The 2 TV's were modern and easy to connect smart devices to. You could happily stay here for months. Breakfast was a real highlight. Nice selection and quality of food, but the service was outstanding and very memorable. Some of the best restaurant service we have had in Europe. A notable plus was live music and singers in the lobby. They were not "lounge" singers, but highly skilled performers that really added to the ambiance. Overall if you can overcome the contradictory style.of the common areas vs the rooms, this is a superb option.

One of my favorite hotel experiences: 1. Quite large and well-equipped rooms (with full kitchen and washing machine) 2. Wonderful beds 3. Great architecture, decoration and location 4. Extremely thoughtful service Some points of improvements desired: - The hotel is not at all accessible (many stairs and heavy doors) - The elevators are the slowest I've ever seen - Breakfast is somewhat underwhelming - Desk in the room are not great to use for work All in all, the points of improvements do not reduce the wonderful experience I've had here.

This is probably the best hotel for business traveller, the room is quiet (facing to garden ward), equipped with a kitchen and a laundry machine. It is also very well located, just few steps from shops or restaurants. Very helpful staffs and wonderful breakfasts. I didn't like the gym so much, but this hotel is only few yards away from Rhine, jogging along the river is just fantastic.