Courtyard Riyadh Olaya

The worst place you could stay at. Poor service, bad customer service, bad pillows, lying and contradictory information. Besides all, the noise is so loud you can’t even sleep. With the same price you can find a much better hotel. I’m sure it is not a 4 star hotel.

Very bad customer service and staff ! staying in for Ramadan . They only carry Marriott name to spoil the reputation. for a fasting guest no entry for Iftar . This is in a place more than 40% food is wasted in ramadan. whats the point of iftar when you can’t serve the inhouse guest ???? don’t come here

Horrible service and frauds. I can’t make it any better. When I arrived at 0700 nothing was ready even though I booked the suite from the day before. After insisting on a room, I got a temporary room to stay in after an hour. That was not a suite. It was a standard room. I waited for two hours to get my room, and finally went to my meeting. When I came back 2 hours later the suite I booked still wasn’t ready (a junior suite) and they offered me three “upgrades “: one smoking kind size, and two non smoking Queen size beds. The junior suite with a king size wasn’t ready. I accepted and asked for the key. The guy at front desk explained that he couldn’t give me a key since then the room key for the other room would be cancelled. He offered to send someone up with the keys 5 minutes later. They never did. When I called after an hour, again it would be 5 minutes . I waited another hour and then I checked out. Two days later they charged for the full amount of the suite I never got. After complaining with Marriott, they promised to refund the difference for the “standard room”. Obviously, they never did. I asked Amex to cancel. I would not recommend my worse enemy to stay here. I’m a Platinum Ambassador at Marriott and have never offered experienced such bad service.

People are great. Price is toooo expensive. I stayed there 2 weeks ago and points are still not in my account. You send emails but they never reply. Food is below average