Avis Google
This hotel is a joke when they claim themselves as a 5 star property! It isn’t even close to 5. Cleanliness in the halls, corridors and lifts were bad. Upon first entry to my room, I noticed that my bed was all crumbled up and was roughly made. Carpet had stains on it, mirror and windows in the room was dirty with all fingerprints on it. Dust under the lamps. Room didn’t have any toiletries like dental kits, shaving kits, soap bars etc and only had 1 of shampoo, shower gel and moisturizer. It didn’t even have a hairdryer !!! For a room that’s supposed to accommodate 3 guests, ONLY 1 TOWEL was provided. Is this what a five star hotel is like? I literally had to call the front desk over and over again to ask them to send me all the above basics things that I, as a guest would expect from a 5 star hotel. It was more annoying when no one picked up my calls after trying for million times.
Staff were not welcoming at all. During breakfast, there was only 1 coffee machine for a lot of
Guests resulting in huge lines. They should add an extra coffee machine. Staff weren’t refilling the finished items soon. However, breakfast didn’t have a lot of options but surprisingly was great. We enjoyed their breakfast.
Shuttle service to and from Haram was amazing. They are operating 2 large buses every 30 minutes which made it easier for guests. The hotel offered free 3 level underground parking which was very convenient.
All in all, This hotel is definitely not a 5 star hotel and I would not back to the Park Inn. I’ll make sure to send this to Radisson corporate to show them how their partner hotel is operating and falsely advertising.