Beit Wared - Restaurant Libanais - Médine - مطعم بيت ورد Réclamer

I was a big fan of the place but not anymore. Our experience today was awful starting of explaining the menu which extremely not was served to the table. Food took forever to be served, Almaghrib prayer was called and no dates neither glasses for water on the table i was running after the waiter to get our staff. Food served very cold NO drinks and dessert were served at all while the way out the waiter running after me to give me what were not served. I am sorry you really have zero knowledge how to operate the idea of iftar. Worst experience i paid 300 SR for 2 people while they did not deserve 50 SR for the bad experience. Will never recommend it to anyone and never visiting again.

Unfortunately, my recent visit left much to be desired. The food quality was consistently poor, and the service fell short of expectations. However, amidst the disappointment, Ahmad stood out as a beacon of excellence. Despite the challenges, he remained dedicated and provided exceptional service throughout. His hard work and professionalism were commendable. While I won't be returning to this establishment due to the consistent subpar experience, Ahmad's efforts deserve recognition.

صراحة من اسوء المطاعم اللي اكلت فيها. المعاملة سيئة جدا. الاكل كان ابدا مو بكرم. الكميات اصغر منها ما في. المطعم يضحك عالزبائن. ما انصح اي شخص باكل عندهم. Customer service is extremely bad. The waiter was so ruder, I couldn't believe it. Also completely useless, he had no idea about anything on the menu. We kept having to show him the items one by one on the menu so that he knows what we want. Very disappointed and bothered to be honest. I haven't tried the food yet but my whole mood have shifted because of him. A restaurant is not only atmosphere or decoration, the most important thing is customer service, and it cost you nothing. A smile would go a long way and cost absolutely nothing (it's free). Being nice and answering people in a nice, attitude free way is extremely important. Even now after writing the review, I am still not in a good mood because of the rude waiter. So sad to be honest. UPDATE: After seeing the food, I am even more disappointed now. We ordered Ftilet Remen, and I have never seen any stinger portion in the world, it was so ridiculous. The potatos that came with the dish was like 3x more than the non existence thinly slices, barely seeable under the microscope, meat slices. I am absolutely furious at this stage.

Before I comment on the food, I have to talk about the misbehavior of one of the female staff working in the coffee area outdoors, she was applying nail polish while she was talking to us, we wanted to sit in the coffee area after we had dinner at the restaurant area, she was denying us access, she said this area is only for coffee, we clearly saw people having dinner at the coffee area. When I asked her why? She replied “because they want to”. What a terrible contradiction and misinformation. If the coffee are is designated for coffee and desserts only, then no food should be allowed there. She said we have to spend 70 riyals just on coffee and desserts to sit in the area while we spent over 600 riyals on food. We as visitors did not like the service and attitude of the female staff working in the coffee area. Now for the food, we ordered ozul rice and it was extreme salty and we didn’t receive any refund or price reduction. Thank you! I hope you guys make positive changes especially with staff and customer service!

Strange place which acts like a fast food restaurant, after ordering for a dine in service they brought us the bill. Immediately after bringing us the food he asked us to pay. We found that rude and strange. I mean this is is dine in place allow people to eat in comfort. Do you think we will runaway? We took the bill and told him we will pay once we are done eating as perhaps we may order-again. Weird place don’t recommend at all but the drinks and food were subpar.