Avis Google
I am giving this a 1-star because of the only good thing at this hotel- the receptionist.
When I arrived at the hotel and after checking in, I was told that the room I had paid for was no longer available and instead I was downgraded to a room that was filled with spiders and bugs. There were bugs in the bed linen, on the floors and the bathroom. I was told that I would be fully refunded for the first night but instead when my travel agency contacted them for a refund, they were told they will only refund 64 EUR instead of the 400USD I paid per night. After this they stopped answering the phone. The travel agency tried reaching out to them for over four days with no response.
The hotel owners don’t live on the island. Every management decision needs to be made by them and they are not easily accessible. Hence, anyone at the property, including the manager is unable to assist with anything.
We booked a room with an outdoor jacuzzi, the second day when we were moved to the room with the outdoor jacuzzi, it wasn’t cleaned. There’s a normal amount of bugs in an outdoor pool/jacuzzi, and then there’s an excessive amount. Once we turned it on, the top of the water was filled with bugs, to the extent that even if you moved a little, you would feel all those bugs touching you.
Terrible experience overall. Much better resorts and hotels in santorini, would never stay here again.
