Avis Google
Update:
After my initial disappointing experience, I feel compelled to update my review to reflect the exceptional efforts made by the hotel management led by Omar Azab to rectify the situation. Upon reading my review, they took immediate action and went above and beyond to address every issue we encountered during our stay. Their generosity and consideration were truly commendable.
Firstly, I would like to express my gratitude for the prompt response to the spa situation. They ensured that the spa was well-staffed and fully operational, providing us with a rejuvenating and enjoyable experience. The staff members (Ronaldo) was very welcoming, attentive, and made us feel valued as guests. It was a complete turnaround from our earlier experience.
Furthermore, the hotel management promptly addressed the lack of cookware in the villa. They ensured that all necessary cookware was provided, allowing guests to utilize the stove and enjoy the convenience of in-room cooking facilities. This attention to detail and responsiveness greatly improved our overall experience.
I must say that I am thoroughly impressed with the management (specially Mr. AZAB) for their dedication to guest satisfaction. Their quick response and sincere efforts to address our concerns have completely changed my perception of the hotel. Thanks to their exceptional service, we were able to enjoy the remainder of our stay to the fullest.
Considering the remarkable improvements and positive changes made by the management, I am more than willing to give this hotel another chance in the future. I genuinely believe that they have learned from their shortcomings and are committed to providing an outstanding guest experience. I highly recommend this hotel to anyone seeking a luxurious and rejuvenating retreat.
Once again, I would like to express my appreciation to the management for their exceptional efforts in turning our initial disappointment into a memorable and enjoyable stay. Thank you for valuing your guests and for going above and beyond to ensure their satisfaction.