Avis Google
Updated: I did begin with a very negative review as my initial experience was disappointing to say the least. However, once management became aware of the issue they came and spoke with me and my friend and did all they could to fix what was wrong. They then went over and above to ensure we were happy and this was appreciated.
I was very appreciative of the manager who took his time to carefully listen and not argue any points. He explained reasons for some things and quickly responded to things that could be corrected.
The villas are beautifully put together and, while they don't really give you a view of the sea, they are very comfortable. If I was to complain about anything, it would be the strange wiring that make the lights confusing to figure out and while the switches are labelled, they don't always match what they say.
I think what would have made the experience better would have been clearer information about what was or wasn't available, especially with Ramadhan. It turned out that food could be purchased during the day, despite getting a very different message from reception.
The beach area is pleasant though very small. It isn't unlike many of the other beach resorts in Jeddah. I had been hoping for something more expansive.
The infinity pool is nice though relatively small and is mostly overshadowed by the back of a huge television screen. We did enjoy a few hours there in the afternoon though, and were able to order food and drink by the poolside.
We we got into the spa for a massage, Ronaldo, the masseur gave a very thorough, professional massage which was much needed.
Our meal at the steak restaurant, Pampa, was delicious and chef Ricky was extremely attentive, coming to check on us several times.
So what began as a very negative experience was turned around with some great support from management. If it hadn't been for the issues to begin with, I would gladly give 5 stars.
