Holiday Inn Riyadh Al Qasr

Shocking expensive hotel! 1- To start, we booked a room for 3 adults (meaning we payed the extra bed while booking) however the hotel gave us a room with two single beds and they insisted to charge us an additional small bed after many minutes of argument, their only explanation was “ the system allows you to book one room for 7 persons but you will have 2 single beds!” 2- we have been informed at the reception during the check in that the hotel is doing some big construction works so basically you cannot relax or work day time in the hotel 3- They gave us a smoking room or better to say smoking floor , corridors, etc… without even asking us- really terrible strong smell! 4- Room are too old and badly maintained: huge water leak while you’re showering, water everywhere, dirty curtains, very dirty carpet , you cannot even plug the water boiler in the electrical socket (different type of socket) and they don’t have a connector/converter 5- We asked for a third towel at 8:00pm for the third person (after having payed the additional bed) and the response was “ no towel before until 9:00am the day after , we have to wait for the delivery! “ This is not a joke! 6- Dirty water boiler, you will have a big limestone in your coffee ! So don’t try it ! 7- no cleaning the second day , we had to ask them when we came back at 7:00pm to clean it A last point and there is many other that I didn’t mention, you receive a shoe sponge box in the toilet package written in English “shoe sponge” but if you speak only Arabic, you will read on it in Arabic “body shower sponge” ! Of course I am not excepting any action from the hotel following my review , this review is done only for the customers who wants to visit Riyadh and enjoy the stay in a decent hotel!

Do not book. During the whole stay in this hotel, without notifying us when we were booking there was a very very loud reconstruction going on from early in the morning until 18 pm. No way to work or sleep. Right above my room extremely loud drilling for 6 hours straight. The staff just lifted their shoulders. Food 4/10. The bathroom smells really bad, dust everywhere, irons don't work ,TV doesn't work. Not coming back, wouldn't recommend to anyone.

Am staying in this hote frequently for business,this time The hotel provided me with a special need room although I have an early reservation and they claim no rooms available, I checked in 15 mins before my friend but he received a normal room. They shifted me to other room second night and it wasn't clean and no iron in the room which is not happening the first time. However, I just wanted to share my experience which will not be repeated, as I already asked my company to sign a contract with another hotel.