Holiday Inn Al Khobar

I had a bad experience during my residency in this branch of Holiday Inn at King Saud road.it starts with small area of car barking which is far from Hotel entrance.The reception staff haven’t been professional and always away from office !! The old Hotel corridors and lift destroy any chance of good experience.The room furniture was venerable and old Telephone has only two channels.

This hotel canceled our confirmed booking last minute without notifying us of the issue regarding the online charges. This could have been resolved with no problem from our side; we were already on the way from the airport with just 20 minutes to arrive at the hotel. When we called, the hotel said rooms were all full for the duration of the original confirmed booking. This caused a big inconvenience for us to find another hotel at the last minute with higher prices

He is bad in cutomer like. Me. He doesn't talk very well. He is not good. Not like the old Casher before very good. This Egyptian one is very rude so I give one star only. Please change him. We need the old Casher very good and very nice to Cutomers. In English also in Arabic he is good but this one Egyptian no!

Lowest level of quality service I have seen in my entire life . Very old and bad decorations not cheap at all . The open buffet is trash in all aspects quality of material used . , quantities of the food finish after 30 mins from the start of buffet were finish . The waiters are rude . Not one time things . I work in entertainment business and I know that is how they run business . I would not go there for free . When you go there you will understand the frustration good luck

I am absolutely furious with the buffet lunch we had at Holiday Inn Hotel in Khobar yesterday Wednesday 26th July 2023. We had high expectations for a reputable establishment like this, but they were completely let down. There were 32 of us, and we all paid 92SR each for the buffet lunch. This means that we were collectively ripped off to the tune of 2944SR. The food was terrible. There was barely enough to go around, and what was there was of poor quality. The chicken dish was dry and tasteless, like Gandhi's slippers. The meat in okra was inedible, and the pasta was undercooked. The desserts were below average, and the soup was watery and bland. The service was also poor. The staff were slow and unattentive, and they didn't seem to care about our experience. We were supposed to be celebrating a colleague's leaving, but instead we were left feeling humiliated and disappointed. I would never recommend this place to anyone, and I will be sure to let my friends and colleagues know about our awful experience. I am demanding compensation for our terrible experience. I believe that we deserve a full refund of our money, as well as a public apology from the management of Holiday Inn. I also have some suggestions for how Holiday Inn can improve their buffet lunch. First, they need to increase the quantity of food. There was barely enough to go around for our party of 32 people. Second, they need to improve the quality of the food. The dishes we had were dry, tasteless, and inedible. Third, they need to improve the service. The staff were slow and unattentive, and they didn't seem to care about our experience. In addition, the "Indian" corner was a complete joke. There was barely anything there, and what was there was not even remotely Indian. My friend is Indian, and I would not even eat the food that was on display. It was a disgrace to Indian cuisine. The meat was so dry that it could have been used to sand wood. I hope that Holiday Inn will take my feedback seriously and improve their buffet lunch. Until then, I will not be recommending this place to anyone!!