Avis Google
We were a group of 6pp (4 rooms) and we all had the worst experience ever. We travelled over 25 hours to arrive to an underwhelming experience. Our room rate was over 1k a night, so we have a bit of an expectation to some luxury as it is 5 star resort, but the level of service/staff is very low and inexperienced. We understood that they are relatively new to the tourism industry, but it very evident. Considering this is a Habitas group, you would expect the owner to ensure the staff is well trained, but even the management staff is just as incompetent. There were endless issues, from the check in to the check out and we were also overcharged. Good luck getting your refund or credit back if they make an error as they have no clue how to even credit back your credit card or even do a wire transfer. I waited 3 months and I still have not received anything. Overall, this hotel has a lot of training to do if they want to be a 5 star resort they claim to be . The Banyan tree next to them has way better service and know ho to treat their guests.