Habitas Al Ula

The resort experience fell short of expectations, resembling more of a 3-star hotel rather than the luxurious 5-star retreat we anticipated, especially considering the hefty $2000 per night price tag. Regrettably, our requests for an extra blanket and an E-bike required three reminders each, highlighting a concerning lack of promptness in service. When you order something you will always get something different from what you asked for which highlights very poor communication skills from the . The shuttle service to the Cinema further disappointed, keeping us waiting for 30 minutes only to provide a small car that could accommodate only four people instead of the requested 6-seater. This resulted in a frustrating 50-minute delay, causing us to miss half of the movie. To compound the dissatisfaction, the outdoor movie theater's projector exhibited notably poor resolution. At the checkout we had to wait for 35mins for someone to pick up our luggage. When we got to the reception they didn’t even bother to ask us about how our stay went showing how amateur their customer service aspect is. I must acknowledge the redeeming aspects of the natural scenery and the pool, as well as the commendable restaurant, warranting a one-star rating for each.

Two stars only Great location & decoration, but No value of money in terms of experience and services. We stayed for our anniversary & new year, but under was not pleasant experience: 1- we check in at 12 and were put in a villa next to the street exactly ( no privacy and u can always hear bikes and people passing by), and we requested for villa change and they asked us to move out from the old villa and wait till 4 pm to check in for the new one ( keep in mind the old villa was empty till 4 pm, so they could have let us rest there after our 4 hours driving to them). 2- we have been told that there was limited golf cars and we have to wait for 15, but unfortunately every time we waited from 45 to 1 hour not for the gold to come but for them to answer the phone and take our request. 3- No room service to clean the villa during ur stay 4- there were no good handovers between staff, we waited 30 min more to get the new villa after it was ready just because the new person on the desk doesn’t know our story At the end mohammed zubadi ( young guy with round glasses) and valet parking were super friendly with us