Grand Plaza Al Dhabab

Arrived late evening booked hotel a month in advance. Hotel room given where they have ac generators on wall outside the window for the hotel all night could hear the noise and couldn't get to sleep. Called reception spoke to Ibrahim who said he will call back in 5 min no call was received called again another colleague answered who said he's on phone still no call back after hour went to reception who advised they are fully booked . Room 314 even next to cleaner room you can here people day and night occasionally. I would not recommend this hotel at any point . They will say free upgared you will give a big tip what wouldn't make any difference to them sweet talkers to get anyth8ng from you . Will never come again here.

There was BED BUGS ! I was bitten for 2 nights then they gave me a new room. No one told me laundry service was not free then charged me for laundry.

Privacy at your risk, sounds of other rooms are easily audible. I do not smoke, but still sometimes smells cigarette smoke due to exhaust fan duct or AHU duct. Extremely poor hospitality. No one picked call in kitchen when needed room service. Complaints reception but nothing happened. Food: It is observed and shown to chef that quality of khuboos is extremely low grade sometimes. Found fungus on the khuboos. Khuboos are very hard in texture and stale. Poor preventive maintenance. Hot water not coming in my room, Hotel staff before handover the room to me don't checked. When escalated them said hotel mostly all greasers are malfunctioned, stupid reply. Water is complementary in every hotels here they give ony 2 water bottles. Imagine the peak of cost-cutting by management, and w.r.t cost of rooms... Laundry service very bad, colour fades and they misplaced my hand towels. Cockroachs are seen by myself roaming in my room and corridor. Kindly look into the matter if corporate staff is reading this message and take necessary actions

The good thing about the hotel is location ( near lulu for Indian food lovers). The front desk night shift receptionist was rude. At the time of check in and payment the day shift receptionist confirmed that extra bed with blanket will be provided. However after getting advance payment the night shift receptionist rudely refused and said they don’t have any extra beds or blankets. The family jr suite given to us was on 2nd floor. The whole lobby was full of cigarettes smoking smell . Not sure about other floors. They should have atleast courtesy to offer decent rooms to family people with kids . The swimming pool Jacuzzi was not working and there was no body to attend. When we enquired at front desk , he said he has no idea and he doesn’t know. The most of the staff seems frustrated as no body smile or welcome at customers.

I had a confirmed reservation and already coordinated the arrival time of my late flight. However, the hotel sent me a message that they cancelled my reservation as they already overbooked!! Which is unacceptable behavior and customer service that caused me to pay higher than my planned budget due to late new booking.