Avis Google
We got 3 rooms in total during our stay, we continually haven’t had hot water in one of them in the shower, the maintenance staff promptly tried to repair it three to four different times, I lost count, each time the repair was temporary and it caused a leak to come from somewhere and spread across the bathroom floor, whoever cleaned our room didn’t wipe down the mirror which was very dirty after the repair attempts. Some days they didnt even clean our room with the correct light on and we had asked them 3 times in one day. I am chalking the bathroom construction up to poor craftsmanship. The AC in the gym is either off or acting up when it works, the steam room, sauna and hot tub are all off and there are no lights up there or guidance for general use as no staff is up there. The walls are chipped and scarred on the top floor as if it’s still under construction. The water in the gym hasn’t been replaced or refilled in 3 days. One of our other rooms the AC has a very large rattling noise. I do wish the rooms had microwaves. The do not disturb and Please Clean up buttons were installed reverse in one of the rooms so you have to click the opposite one. With that said the front desk staff was wonderful, very nice and courteous throughout our stay at least. I’ve been to many many hotels and I would definitely not coin this one as “4-star” but I’d give it 2.5.
