Emaar Royal Hotel Al Madinah

Emaar Royal Hotel Madina is one of the best hotel in Medina near Masjid Al Haram. It's just 2-3 minutes walk to Haram from the hotel. I stayed 6N from 5th dec to 11th Dec 2023 with a pleasant staying over their. The reception is exceptional and provided Me an excellent corner room where I hot a view to Masjid Al Bukhari and the main road. During my stay I found the house keeping is excellent specially the House Man Mr Abu Taher Mesbah dis his best job in keeping the room very steady and clean. All the amenities were duly found all the time. The breakfast was awesome and value for money. This is my second time staying this year. I visited on February this year also. Its very convenient for women's as the women gate is very near. I will give 10/10 to this hotel for its service and Overall performance.

This is not 5 stars I repeat not 5 stars. Maybe it was 5 stars 15 - 20years ago but not anymore. We arrived at almost 7pm and got checked in. The last at reception no English at all didn't tell us anything except breakfast 6am to 10am. We got into our room. We are a couple and saw that we have been given a room with 4 small single beds. The shower was awful the shower doesn't come off for the convenience you're not able to wash the bottom part or you properly, no lights, the shower separator was opaque, and there is no light coming through. The toilet, when you flush it it doesn't stop. Then the room lights. Such a stupid thing right on top of each bed there are spotlights on the ceiling, then reading lights for each bed, and a lamp. When you turn the main lights of the whole room electricity goes so you're not able to charge your phone unless the main lights on top of the beds are on. Even the alarm clock turns off. No common sense was used when they did this. Breakfast was atrocious how is there bread but no toaster? They had the basics nothing else. The pastries were hard, fruits smelt like it has been cut hours ago. I did mention these to the lady at the reception but she didn't seem to care and understand. Don't do this mistake of booking here.

I booked 1 room double for 2 person queen bed through Agoda platform and booking was confirmed and full amount was paid two days before reach. I reach 7 PM then they handed over the key for room quarter single beds!! Without informing me as I know from luggage man. I went back to reception, he told me if you need room for double, you have to wait half to one hour. I agree to wait then he told no rooms available and only with 4 beds only. The room also was at 14th last floor with too much noise of the HVAC equipment on the roof. Not trusted hotel for me and looking for profits only not for guests.

Location is possibly the best location it can be at, right next to al haram and shops. However, these rooms are not up to standard. It is small, dusty and sets off my dust allergies. Room service have not cleaned it yet and whenever phoning housekeeping for something it most likely would not arrive. Tv is in arabic and the tv remote doesnt work. When you turn off the lights, the power source near the bed also turn off meaning youll have to keep the light on to charge your phone. The bathroom has a weird smell to it and theres no shower curtain which makes the water go everywhere. The clock and one telephone does not work. The breakfast is horrible, food choice is limited and very smelly and bugs everywhere. Some lifts do not go to the restaurant floor meaning you will have to take the stairs. Honestly would not recommend to anyone

This is definitely not a 5* star hotel or at least the standard isn't. The rooms are dusty and not cleaned properly. Housekeeping do not do the cleaning and restocking towels and even have to ask them for toilet paper. The staff are rude and very limited lifts so long waiting time. Some lifts don't stop at the breakfast floor so you have to walk up or down one flight of stairs. Breakfast area very cramped. Shower doesn't have a curtain so when you shower the whole bathroom gets wet. Close to Masjid Nabawi - especially women's entrance Access to shops and food places