Elaf Jeddah Hotel -Red Sea Mall

Horrible horrible horrible I stayed in a suite and junior suite 3 different times, every time I came after first experience I was trying to give them another chance to improve, specially after the extensive feedback we gave for them to improve. 1. The rooms are never clean up to standard! Never! You will always find hair on the floor that’s not yours, or stains or even leftovers in the fridge from the guest before you. 2. The service is waaaay too slow, it took them almost 2 hours to get me an extension which I asked for because there are absolutely 0 electricity sockets next to any mirror in the room!! 3. You check in and the room is not prepared (soap and shampoo refill, enough tissues or even trash baskets). 4. Be careful not to use the kettle! It had rust!! In all 3 times of stay in 3 different rooms!!! 5. During all of my stays, I ordered eggs in the morning everyday, of course it comes late and missing additional orders, but they suddenly charged me 25 for BREAD! saying they never serve complementary bread!! Although I never paid for it before!! And again they say, yesterday it was complementary because it was late! Although I paid the moment they brought the food not knowing the bread was missing!! 6. The best out of all is, we asked for soap refill, the cleaner came to refill and confirmed that he did then he left and the soap is still empty! Leaving stains from his shoes all over the room! Then came back the next day when we ordered, he wanted to come in to put the new ones, I told him I will take it no need to come in, he started pushing the door and putting his feet to not let me close the door!! Knowing it was only me and my daughter in the room!!!!!! Wow wow wow They exceed expectations of how bad a hotel, facility and a management could be!!! It’s so sad, such a good location and view goes to waste due to horrible management and operations!! I’ve stayed in 2 stars hotel that were waaaaaaaaay better than this!! Joudyan is by far worst hotel I’ve been to

Great hotel on the coast. The sea is visible from the hotel. We went here on a training session. It's new and clean. The business centre was brilliant. The buffet was good with a nice spread. Breakfast was good too. Great view from mezzanine. The toilet sinks had no water one morning but that was fixed. They have a praying area on the Mezzanine too. Lobby was nice but small.

Very poor response of reception staff. Spoke to 3 different staff members right through the day as I had lost my Earbuds in the hotel. No one cares to respond back and every time I ended up speaking to a new person ie just waiting for a response. In addition I fail to understand why they need reminders to send invoice ? System was not working when I checked out but why they need reminders to sent the invoice?

Hotel is very neat, clean, and beautiful. Staff is very helpful and elegant. Location is superb. However, 2 things need to be fixed in this hotel: 1- There is an Indian housekeeper whom I asked to makeup our room while we are out and he “frowned” and said ok. When we came back, the room was never made-up. When I called the reception about it, he came and apologized and madeup the room but he put 1 thing of everything although we were 2 persons! I asked put 1 additional slippers and loofah for my wife and he refused!.. He pissed me off! 2. The doors and walls are not well sound-insulator. I could hear people in the hallway. Other than those two observations, the hotel is really great.

Hello, I want to share my experience about Joudyan hotel. Unfortunately, the service destroyed this very perfect hotel. there’s an employee her name called Wuood ( وعود ) she basically told me that there’s no rooms available so you can’t make a reservation with a very bad attitude she got on . And I found that very weird because Booking website showed me that There’s availability in the hotel, After she told me that I made a reservation via booking at the same moment and I paid On the other employee and she was whispering to him that she told me there’s is no rooms available. The hotel is really good, but honestly she is not professional and the situation ruined my night there. Please hire more professional employees because this is not acceptable at all.