Emaar Grand Hotel Makkah (Formerly Dar Al Eiman Grand Hotel)

Hi we’re would you like me to start unfortunately the room service staff are no we’re to be found. & when you find them it’s a game of hide & seek. Then when you go complain to manager they say no speak English & say ok by. We asked for are room to be cleaned & was told that we only change one bed as we have no bedding. How can that be for a hotel this big.3 years ago this hotel was brilliant & after Covid19 it’s gone down hill. Now let’s start food. Oh my days Imodium was very helpful as the buffet was cold & the food unfortunately was below standard. The banana ? was rock sold & not edible. I will not stay in this hotel ever again. The owners need to fix up the staff as the work force do t care about the customers. Who pay they wages. & the one time I asked them to clean the toilet they did not replace the loo paper the tissue paper & left the floor wet. We asked for a extra mug & still waiting the place is not a good place to stay at.