Dallah Taibah Hotel

Not a 5 star hotel. Don’t be deceived. Hotel is old and needs a complete overhaul. Room was small and cramped. Washrooms are old and fixtures were broken or missing. At best comparable to a Days Inn. Staff are oblivious and don’t care. Only saving grace is the location. Avoid if you. Better options out there.

Great location, clean rooms nice furniture, good service, good breakfast. Would recommend with one caution: on our entire floor almost everyone was in a recurring locked-out situation because of the bad access locks for the rooms. Before reserving as then to permanently replace the locks. They would continue to send technicians which did not fix the issues. A lot of unnecessary trips to reception from your floor. Location is great for shopping and to Haram.

DO NOT BOOK THIS HOTEL. We had contacted the hotel prior to reaching the location. They said they had rooms and will accept online payment via our travel agent. When we reached the hotel, they had 3 hustlers at the main entrance who didn't formally work for the hotel but were clearly in on the whole thing. The hotel refused our online payment and asked us to pay in cash - which we had to give out of our spending money. Then the 3 hustlers asked for money on top of the cash payment because they said we can't book unless they are paid. Obviously when traveling with family, we had no other option but to give in to these sneaky, gross demands. Because otherwise we didn't know if any other hotel would have availability + cost. After the extremely off-putting start with the check-in, we were taken to the welcome lounge to have some snacks which were horrible. It was like they were cooked 3 days ago and left in the pan. The rooms we asked for were two 3-bed bedrooms and one double bed bedroom. One of the bedrooms we got was originally had 2 single beds but they had forcefully fitted a third one in there. Which meant there was literally NO SPACE to place luggage, pray or even walk. We had to ask them to remove one chair so one less place to sit. The AC and light controls were hidden behind a lamp. No hooks behind the bathroom door to hang clothes. A broken window that didn't close and had cold air coming in constantly. The bedside lamp was fluctuating. NOTHING from the beginning was good or right about this. I'm never EVER coming here or recommending anyone to come here!

We've had the most amazing experience in Dallah Taibah when we went in Feb 2019. Be it hospitality, service, response to request, room service or food...it was just too good! The food... breakfast...was the most amazing spread ever. It's not just about variety... but the taste... it was simply superb. They have seperate breakfast buffet for people from different countries... to cater to their tastebuds. The restaurant staff kept checking if we needed anything. They asked if we were happy with the food and if there was anything missing... they arranged for it immediately. The reception was very welcoming. Staff always smiling. The overall experience was too good. If there was a chance to rate it 10 stars..... I would.

Location of hotel is excellent. But their rooms need revamp. Toilets are quite small as compared to other hotels in this area. Otherwise this hotelis nice and if they renovate their rooms and toilets it is worth staying. Price tag is a bit higher than facilities.