Crowne Plaza Al Khobar

Welcome to the CLOWN Plaza ? Oh man…this was one awful circus experience! First I couldn’t sleep properly because the pillows are hard and since they turn down the AC late in the night to safe on energy ? at your expense! Then, I wake up to the godforsaken breakfast hall. Guess what, at the 9 o’clock half of the servings are empty! even the freaking whole wheat bread is out, pastries are rock hard, no water bottles dare you ask for one and you shall not receive. Even the coffee machine was behind the counter so they get to limit you to a tiny cup. And they dare to ask you for a 5-star rating ? Don’t waste your time and money on this mediocre place.

I do NOT recommend staying at this hotel. They canceled our booking while we were on the way to the Hotel without advance notice. When we called the reception to discuss the situation, the Manager on Duty was extremely unprofessional and took advantage of the situation to "rebook" our stay for a higher price. We explained that we should have gotten a notice regarding the reason for canceling, but she treated us with extreme coldness. We ended up getting another room at the same hotel for a higher price, and discovered that the rooms are not as comfortable and pleasant as you would expect from a 5-star hotel. Towels and slippers were missing and for the first night we didn't get the extra mattress for our third guest. We tried to contact the reception several times during our stay, and nobody ever picked up the phone. Overall, we were not happy with the entire hotel experience and with the way we were treated.