Courtyard by Marriott Riyad Périphérique Nord

I recently booked a 3-night stay at this hotel in Riyadh, with a confirmed suite upgrade prior to our arrival. My husband and I informed the hotel of our late check-in time due to our flight schedule, expecting everything to be in order. Upon arrival around midnight, we discovered that the room assigned to us was not the suite we were promised. When I approached the front desk to address the discrepancy, I was asked to wait in the lobby as the staff attended to other guests, despite my evident fatigue from travel and being second in line. After a repeated attempt to resolve the issue, I was informed that all suites were taken, without any immediate apology or effective communication from the front desk staff. This situation was particularly disappointing as a Titanium Elite member with over 560 nights at Marriott properties, marking a first in my experiences. The following day, hotel management apologized and offered to move us to a suite after receiving my message requesting my suite upgrade certificates being credited back to my account, but due to our exhaustion and illness, we opted to remain in our initially assigned upgraded premium room. I've noticed a faint smell of cigarette smoke in the room, despite it being a non-smoking room. Fortunately, our stay was quiet and peaceful, as the connecting room next door was unoccupied. Another concern was the strong fragrance from incense diffusers placed on each floor, which adversely affected us due to our sensitivity to smoke and fragrances. I had to personally turn off the diffuser on our floor. On a positive note, the housekeeping, bellboy, and restaurant staff, especially Marlon, Ajay, and Dall, provided exceptional service, maintaining a clean environment and extending warm hospitality. The lobby's welcome stand offering complimentary local coffee, tea, dates, and apples was a delightful touch. While the management appears committed to improvements, the front desk service notably requires enhancement. Despite the mixed experiences, the commendable efforts of certain staff members are appreciated. However, I may not return to this hotel for my future visits.

The location is the best,prices are expensive, internal design is practical but the left is very slow , and waste time ! Seven restaurants have limited dishes of food ,and the way of serving coffee and tea is very hectic! You can finish your meal while waiting for them to bring the cup of tea ! What will be the impact if hot water or coffee machines are available to serve customers instead of the busy guys !!

Parking: - Very tiny interance and very small exit , i hit my car while exiting the bloody parking. - the smell in the parking is awful. Room: - Not exactly like booking but similar - the ac is weird every time i turn it off it’s back on again , its cold and i don’t want it. Wifi: - the most buzzing thing, for a fast wifi you have to pay 99 extra a day. - there is a free wifi but it’s very slow. I guess this is why it’s free. Other than that, the staff is amazing they are friendly and polite.

Good rooms, nice staff, good room service, good parking, but the check-in experience is hectic and time consuming. Front desk staff are great and very respectful and professional, but it's always one person handling a line of 3 or 4 people. It's my 4th or 5th time at the hotel, it is a very good hotel, but check-in needs to be sorted out.

Decent hotel, well located near main communication roads. The service is on fully acceptable level, without major issues.