Al Massa Bader Hotel

I lost my zamzam on reception there... My flight was in morning 7.25am and staff said come at 9.00am to check camera....???. But staff didn't corporate with us ..... Rooms and hotel is tidy ...

If there is an option to give in minus i would have given it. No room service No clening You have to wait atleast 2-3 hours each to time to get to 6 floor on lift because of management. I have key card problem to get in the room so i went to reception the guy who is an arabi was too rude and aggressive like i am staying for free or somethings. They dont know english and those two has bee hired on reception ro deal with different nationalities. If they are worker they shud have been sacked straight away i do have the picture and video of those two people and long ques

If I could review lower than 1 star I would. The worst hotel I’ve ever been in my life, cons include: - Takes 30 minutes to even get into your room due to the overcrowded elevators. Over weights the limit but no one cares - The worst staff who don’t even take account of your requests, no tissues don’t clean bed sheets don’t ever even come to the room - Bathroom does not work have to shower in an ocean of water, while taking into the account the bathtub being dirty already - No iron and only one charging input in the whole room for charging phones - Congested room for 5 people, no room to even walk or operate, - Only one towel was given which was already dirty - Bathroom door does not close - TV barely works, comes up in bad static quality - Loads of people smoking outside hotel rooms as well as in the lobby creating bad smells - Only provide one key card, impossible to function for 5 guests - Beds and pillows are really uncomfortable - Cannot open window without loads of flies coming in - Cafe downstairs cannot even serve properly made tea - Is very hard to get down on time to your prayers due to the overcrowded elevators Pros include: - AC works - View was actually nice in comparison to everything else If anyone is considering coming here, I would never recommend it to anyone, if you are trying to have a good time and get a lot of time in the haram, I suggest you spend abit more money and book in the clock tower as it’s very nearby and looks more adequate

The location of the hotel is quite good. It is just 800 m away from Masjid Al-Haram. The rooms are satisfactory. Washrooms are average. The cleanliness of rooms is average too.

This is thi 3rd class over crowded economy hotel. No cleaning worst hotel ever seen in my life. Bug in the room & bed. Bed sheets and pillows are worst in condition. Dirty washroom with Stinky smell. Broken electric board and cupboards. Elevators are always full because of over crowd in the hotel. I will never recommend and stay ever in this hotel.