Café del vestíbulo - Shohada Hotel Makkah Afirmar

The service was great. Very helpful staff and the breakfast buffet was excellent with great variety. But the rooms were not good. Very hard beds. The shower was terrible, when you have a shower all the shower water would leak; wetting all the bathroom floor. I asked them to fix it their plumber came and said there's nothing he can do and just told me to call room service every time I take a shower to clean the bathroom... Furthermore the distance from the Masjid Al Haraam was a lot a good 20 minute walk. Not very close at all.

Hotel is said to be a 5 star hotel however I’d say it is a 2-3 star hotel from my experience. After booking a 4 bed executive suite I was shocked to see that the room had the sitting room in the same room as second bedroom which was all crammed in together and the only difference between this and a 2 bedroom suite is that there are 2 small beds crammed into the sitting room of the suite. The bedsheets are really annoying to deal with as they are poorly put over a blanket which created baggy sheets and is annoying to deal with. Also the room service staff tend to not clean the rooms properly quite often when room service is requested the hotel however does provide a 5 star breakfast service which had a large verity of different breakfast items in a buffet system that the customer can choose at their pleasure. The staff however are slightly rude in the way they speak to customers. Instead of advising customers what to do they tend to order them what to do. The staff really do need to work on their customer service skills as they are not dealing with local Arabs most of the time they are dealing with tourists from different parts of the world that tend to use manners. Another thing about this hotel is that there is really bad wifi, which 9/10 times is completely unusable. You would hope for the type of hotel this is claiming to be to have some sort of decent wifi but it does not have any. Also the Keycard system is a complete mess. I found myself going to get a new keycard every day from the reception as my keycard kept and not working. Which was really Annoying as I was living in the 10th floor.

I’ve been staying here 2 days so far and have another 7 to go. I would definitely not say this is 5 stars. I’d give it a 2.5star. Firstly, the staff at the reception are rude. The workers are also lazy. When asked for room service they didn’t even do the beds. You can tell this is a very busy period for them but they are understaffed which they don’t really care about and the workers want to the do they minimal. Anyway, won’t recommend this hotel anyone.

Great place. Breakfast is superb. Rooms are big with full facilities. Staff extremely helpful. However internet was a big let down. I was in a half business trip and could not rely on the WiFi internet. Otherwise it was brilliant. Location wise it is very close to Haram Shareef

Not a 5 Star hotel. Almost a 2.5 star hotel. Positive: hotel is clean, famous and near to haram Negative: disrespectful security guard (arabic personnel) will stop you for no reason and will start asking questions in Arabic when they can clearly see that you can’t speak arabic. Slow wifi is so slow that you get tiered and switch it off. Reception staff is very bad at responding to requests made on call. You will have to remind them a few times with difference of 30 minutes. Quad bed room is just a tiny 2x single bed room stuffed with 2 more small beds with wheels and absolutely no place for passing. You may have to jump beds. (This is not a fault, but 5 star hotel should be better)