Revisión de Google
First I thanks to Ground Makkah or Araek AlGhaza Hotel because we used there service for our Urama first week In Ramadan 2023:
In our hotel booking details it say Grand Makkah Hotel and before we left London we looked in google map it was sign Grand Makkah Hotel however when we got outside the Hotel it was "Araek AlGhaza Hotel" and having argument with a taxi driver this not Grand Makkah Hotel then I went to reception and they said Grand Makkah was the old Name now is Araek AlGhaza.
When we got to the room it didn't have enough lighting, bathroom sink wasn't draining, no tussle in room, no hand wash in bathroom, no strainer plug in the sink if you drop anything no where to be found, no tea bags / coffee or water in the room, receptionist said they don't provide these in the room, the window was blocked with continer size generator or something, due the sink blocked we were using the shower tap for brushing and ablution, then there was water leaking from ceiling in shower we have reported all above at the receptionist and they said they will send some one to fix it after couple of days my wife asked them to change our room only then they unblock the sink and stop the water leaking from ceiling and for lift often we have to wait ten minutes.
Our six days stay at this hotel they never clear the room, change the linen, empty the bins we have to leave bin bags outside the room like others residents and people smoking in the hallways.
It very unhygienic all way.
I CAN NOT understand How on earth this hotel can claim 5 star.