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we came for a 5 day trip in Makkah for the purpose of umrah and unfortunately there’s not much positives about this hotel. There are two extensions to this hotel- building A and building B we had entered the wrong one and presented our booking, the female receptionist lacked basic customer service skills to welcome us and took a brief look at the booking and said it was cancelled ?? with no extra info that was fantastic to hear after a 14 hour travel from the UK. House keeping were the only good staff in the hotel alongside the workers INSIDE the buffet. The female worker outside the buffet taking payments lacked any customer service skills whatsoever my family had prepaid all five days of breakfast yet it was not showing on the records, she dismissed us in a minute to the side whilst she carried on with others. She didn’t bother to help at all and then magically found our room numbers acting surprised when we repeated our room numbers at volume level 10 multiple times, seems like blatant racism. Staff should be given customer service training and basic manners training, we came all the way to perform umrah in the holy land only to be made inferior by the workers that we pay the wage for ?? how horrible and inconsiderate fear Allah