谷歌评论
It must be a self proclaimed 5 star hotel because I can’t imagine any person in their right mind claiming this to be a legit 5 star hotel. Absolutely hilarious! The only positives I can say is the rooms were spacious and so was the bathroom. Beds are dead comfy as I like hard beds and bouncy pillows.
My list of negatives are endless
- couple of power cuts that lasted for ages. Kept happening at the worst times and staff were rude when we rang for updates. They can’t even provide a candle or a light or even an estimate time of when it will come back again.
- laundry service didn’t tell us a prices and charged us £60 yes 60 British pounds to wash and dry one small bag of clothes. Absolute joke!!!!
- the biggest let down is the staff. So so rude, cold faced, no smiles no nothing. They act like they’re doing a favour giving us a roof over our head when infact we are paying for a service. The only staff I can say were nice were the 2 middle aged Bengali gentleman at the front desk when you enter. The front desk Arab men who look like brothers look so angry all the time I’m scared to even ask for a key for my door.
- moving onto the stupid door keys. Sometimes they don’t work so you have to go up and down to get new ones as they won’t even send a staff member upstairs.
- we were greeted with 2 tea bags and 2 coffee sachets for a 1 week stay. Are you kidding me?
- breakfast is mediocre. You have lots of salad and cheese, then some hot food in the middle, omelettes and a whole section of puff pastry and bread which is so bizarre. They all taste the same just been baked in different designs.
- as you come upstairs the deco is so old fashioned. The carpets smell stale and they’re fading away. Room designs are very old fashioned.
I can write more but il stop. Nowhere near 5 star hotel that is just laughable. Might just about scrape 2.5 out of 5. Sort your staff out and if you claim to be a 5 star hotel then up your game and do more for your guests.