希尔顿麦加会议酒店

Hello, it's a very beautiful hotel, well presented, the staff are top notch. The breakfast is quality but I was very disappointed by the welcome and yet I know the Hilton chain well . The reception staff seemed to be disturbing them, I was almost snubbed, it was very unpleasant, even in terms of preparing the room, it was disastrous. It's rare that I leave a comment on site when I haven't even finished my stay yet, but enough is enough! I am disappointed and I will not come back because I know that your sales service will not live up to my expectations. However, the manager came to us to resolve our problem and everything was back to normal. thank you for your intervention and your listening

We visited the place in December 2023. Rooms are well managed, up to date. Disappointed with toiletries a little. The executive lounge is really good. However the reception and hilton honors desk people are not helpful. We planned to stay one more day and even having rooms they asked for double the price I initially payed for. They could have been accommodating and kind. But very rude.

I recently had the privilege of experiencing the outstanding service provided by one of your team members, Islam Mohamed, during the Iftar. I am compelled to express my heartfelt thanks and appreciation for not only his professionalism but also the genuine kindness and positivity he exuded throughout the service. Islam’s attentiveness, willingness to help, and constant smile made a significant impact on my experience, making it truly memorable. His ability to work from the heart and maintain a positive demeanor is commendable. Furthermore, I would like to extend my gratitude to the entire team for their helpfulness and support. It is evident that you have cultivated a culture of excellence and empathy, which was reflected in every interaction. Hiring individuals like Islam Mohamed speaks volumes about your company’s values and commitment to outstanding service. I am very proud to witness such high standards and wanted to thank you once again for making my experience so positive. Thank you so much for nurturing such a wonderful team. Please convey my sincere thanks to Islam and the team for their exceptional service.

Located right outside the shuttle to the train station, which makes it very convenient. Rooms are bright and airy, and you can get a pretty nice view as well. The walk to the haram isn't too bad if you don't mind the short hill, and in terms of the time from room to haram it's quicker than some of the clock tower hotels.

The hotel is beautifully decorated.nice ambiance. Rooms and bathrooms have modern amenities. Excellent breakfast/food choices. I’m giving it 4 star because of the untrained front desk staff and the language barrier. They only know few words of English. I had two consecutive days reservation under two reference numbers. I asked the young lady to make a note in system so system doesn’t check out the next day. I got the call next morning to check out of hotel. Had to go downstairs and sort the matter. Then I was not given breakfast vouchers. Had to go to Hilton honors desk, staff said they will deliver to my room. No one delivered. Missed breakfast the first day. Had to go downstairs to sort the matter out and picked up breakfast vouchers myself. I really hope and wish the hotel allow the virtual check in with the app so front desk staff are not overwhelmed.