Four Points by Sheraton Jeddah Corniche

Very nice and new hotel with a nice sea view . Rooms are very elegant. Very nice staff. It's one of the best hotels in Jeddah.

I lost my sunglasses while I was swimming in the pool. I reported this before leaving the area and informed the receptionists before and after the shift change. I gave my phone number and the time I wanted them to check the CCTV as there were only four people present near the pool when I was there including two of the Sheraton staff. I could not accuse anyone but there were many cameras installed. I left the hotel and got back after a few hours, I gave my mobile number again to the receptionist and told me to wait and expect a phone call. The next day at noon, I called the hotel and the customer service asked me to wait until the CCTV was checked. No one called me until I got back to the hotel around 15:30. I was asked to wait until someone check the CCTV (I was told the CCTV can only be checked by the security officer who was not there) . I waited at the reception for more than an hour. I was surprised about how inefficient and incompatible the local staff are, including presumably the manager who was on the phone chatting to a friend and walking in the lobby for around half an hour when I was seated. Sheraton and Marriot are well known international hotels which I visited many times. There is a desperate need to improve how complaints are received and take them seriously. It seemed to me that the security officer did not want to cooperate and this should be investigated.

Excellent location with one of the best views in Jeddah. Staff very helpful, they ago above beyond expectations. Special thanks to Aseel, Abdullah Alzahrani, and Alaa in the Fornt Desk. Maha from Housekeeping as well. They made my stay memorable and hotel becomes my favourite hotel in Jeddah.

Luxury five star hotel with polite great hospitality starting from the reception (ms. Hanoof) who gave me upgrade to high floor room Seaview. They do their best to make the stay magnificent special

Great location, clean and beautiful rooms and facilities are perfect Staff are also very helpful But parking is a problem and also recipients are not available on the front desk