Sofitel Shahd al Madinah

IT WAS A FANTASTIC EXPERIENCE. The restaurant had a charming ambiance with a cozy, modern decor that added to the overall atmosphere.The service was impeccable; the staff was friendly, attentive, and made sure we had a great dining experience.The flavors were exquisite, and the presentation was top-notch. The restaurant was spotlessly clean, and I appreciated the hygiene measures they had in place. Looking forward to coming back soon Insha Allah.

I stayed in room number 535 and 504. Excellent service by Mr. Shohaq, Zakria and Moinuddin they were exceptionally good. Rooms were always clean with good room service. Great location however lifts were small and crowded during prayer times. I had few problems with room key but overall experience was good

It was an absolute delight. The hotel itself was stunning and a great location. What truly stood out, though, was the exceptional service from Ms. Omaima. From helpful tips to prompt assistance, she went above and beyond. A heartfelt thanks to Ms. Omaima and the entire hotel team for an unforgettable experience.

I will tell you my experience with this hotel. I should come to the hotel on Thursday afternoon, but I couldn't because I stayed late in Mecca. On Thursday night I called the hotel to make sure the reservation was still valid. I pointed out that I was aware that I had to pay for the night I was not there. I spoke on the phone with a gentleman who, after receiving my reservation number, confirmed that nothing would be cancelled. the reservation would still be valid until my arrival tomorrow. The next day, Friday at noon, I showed up at the hotel and a very rude man told me that my reservation had been canceled because I hadn't made the payment. he told me that I could make a new reservation, but not at the price I had made through booking some time ago. A new higher price of course. We don't have parking, he said. That man is very rude in communication. I was extremely irritated, but it was Friday prayer time and I left for prayer for almost 30 minutes. After I returned again, Mrs. Jana was waiting for me at the reception. A completely different behavior, she made me a new reservation with my previous price, and did not include the night in which I was absent... She told me that they also had a parking lot but at a daily cost of 50 rials, great, I told her... I gladly accepted. But Ms. Jana did not bill me for parking for two days of staying at the hotel. Jana, thank you very much! I think that your professionalism increased the value of the hotel in my eyes... and I enjoyed my stay in Medina immensely. Thanks Jana!

I was with my family for Hajj from 8 till 11 July. We stayed here. Very nice place, very near to Masjid e Nabwi. Building and rooms were beautiful and comfortable. Staff was very well-mannered and helpful. I must say the buffet breakfast and dinner was outclass. Better then any Five-star hotel in Pakistan. Highly recommended.