Sofitel Shahd al Madinah

The bedroom was nice but the bathroom looked very unhygienic and floor seemed uncleaned and old, not upto 4 star standard at all. On day 2 bathrobes were taken away and never replenished back into rooms. On day 3 all of us siblings were checked out by you accidentally for all of our rooms so we couldn't go to pray at the mosque. We all had to GP back down to reception to reactivate our cards around asr time which we missed. The AC did not work to the temp set and was always defsult to 19 degrees. Service could have been better at this hotel.

Initial beds were not comfortable. Room change took time. House keeping took 40 minutes to deliver one blanket. Hotel should reflect five star as interior looks 4 star. Lobby is small. Food is good but better to avoid Egyptian night as other nationals cannot eat the cuisine. People are generally nice. Near to masjid.

Seems more like a 3 star hotel than 5 star hotel. 100% not deserving of the 5 stars. It was a disappointing experience, especially the first day. First off, they claimed our room was ready and it wasn’t. The door was open when we walked in which is a huge red flag and we saw there was a ladder from maintenance still inside with a missing curtain and a broken AC. Obviously it wasn’t ready.. We asked for compensation and they gave us a new bedroom which was quite dirty and definitely was not like a 5 star room. This was really annoying because if anything we deserved a room a lot better than the last. I think the 12th floor rooms were in general a lot worse than the rest. The bathrooms could’ve been more clean. Not only that, 2 of the 4 beds were so hard and I could barely sleep on them but at least the AC was working. As another compensation, they gave us fruits which was nice, but definitely not enough. Another highlight was that for the first time the minibar was free, so that was nice I guess. We didn’t have our room ready for quite a while so when we got food from outside we couldn’t even eat in the room and they didn’t allow us to eat anywhere else except the basement of the hotel!! The elevators are very small and take a long time to reach the floor, very inconvenient and out-dated. The service is not very good as you can see from my description of the first day but when we asked for a knife to cut the fruits we had to call like 5 times and nobody came so one of us had to just go down and get one.. The location however, was very nice as it was close to the masjid and close to food places and other shops. The second day was a bit better because the room was more clean. The breakfast was average and nothing special. I wouldn’t recommend anyone this hotel as their first choice and I don’t t want to go here ever again, I don’t understand how they can call it a 5 star hotel with such poor service, not great. If it’s going to be this expensive, I expect a proper 5 star experience, or at least lower the price! I’ll give it 3 stars though because I think any lower is a bit harsh. It’s more like a 2.5.