Elaf Jeddah Hotel -Red Sea Mall

The worst hotel service I’ve ever stayed in, It’s impossible to get anyone from the reception to answer your call unless you call to assist you with the bare minimum services you shall the hotel number by your phone they will answer for sure but keep in mind that they have issues with their number so it will hang on you every two minutes so you have to call them again for every two sentences. For reference I’ve stayed for two days in two different suites, the first suite was the worst due to the AC being a freezer literally I slept with one night as if I was in a freezer and the second room the electricity was off and all my medication and food I’ve kept in the fridge have been ruined. Beautiful rooms with modern decor and some of the cleaners are nice and friendly (not all of them trust me) but with the worst reception staff ever for me their existence is invisible. I Definitely not recommend staying in this hotel and for sure I will not stay here in my next visit.

I stayed at Joudyan Hotel in Jeddah this past weekend and unfortunately, my experience fell far below expectations. First of all, the check-in process was lengthy and my suite wasn't ready, leaving me frustrated from the start. Then the suite I stayed in was on the first floor and basically it was as if I was staying in the parking area (all car noises and people come into the suite). It took two calls to the reception and then duty manager to relocate to a suite on the higher floors (unfortunately, it was still noisy). The customer service was appalling, particularly when I ordered ice to my room. It took over an hour and three phone calls to room service, creating an unnecessary inconvenience. The bellmen and housekeeping staff seemed disinterested and lacked the professionalism one would expect from a reputed hotel. Their service was subpar, making it evident that the hotel struggles to maintain a five-star standard. I booked a suite expecting a luxurious experience, but the reality was disappointing. The amenities and services offered did not align with the supposed five-star status. Overall, my stay at Joudyan Hotel left me dissatisfied, and I cannot recommend it to others seeking a high-quality hotel experience.

Room service and house keeping was awful, only one towel was given in a three person suite and when more were requested, it took hours to get them. There was no bathroom mat provided either, the bed had not been properly made, the location is great if you want the constant noise of the city and honking of cars, the view itself however was nice. I will say some of the staff were very welcoming which made the stay somewhat bearable but if you want a hotel that lives up to the usual standards of a five star hotel, look elsewhere. I would not recommend this at all.

Staff is friendly and helpful. However, stay away from rooms 414 and 416. These are very noisy, especially in the early morning, due to an electric powerhouse on the roof of the mall. Management is aware of this issue but are still renting out these rooms. Also, upon our booking from their own website we received a confirmation that we had rooms with sea view. At the reception we were told that this is a mistake and we ended up with city view rooms. We have sent an email requesting information about this mistake e.g. if there is a “bug” in their reservation system. Till today we have not received any response.

The room clean and comfy, next door room sound of water was noisy from toilet side, receptionist Yusuf asked my guest who I already paid this room for as B.day gift to pay again and he embarrassed me with my guest who was upset at the situation. I don’t think I’ll book again there.