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This hotel has gone downhill really badly. I stayed here about 10 years ago then it was 5 stars, I stayed again a few times, last one being 2019 when it had gotten worse and I gave it 3 stars. Now I have given it 1 but would give it 0 if I could.
It is a truly dreadful hotel in every aspect, it does not deserve 5 stars at all. Even 3 stars compared to international standards would be generous.
The staff are downright rude, they are a bad advert for makkah, the holiest city on earth and yet the worst mannered people in this hotel. From the bellboy to the reception staff no one provides a service, they are just dismissive.
The rooms are dated and really bad, stained walls, carpets are dirty, ACs don't work properly, no ventilation, no fresh air.
No working phone in the room, the room is not stocked properly. Tiny dated TV screens, dated decor. Bathrooms are old and not clean, mould around.
The restaurant is too small, packed out with people, unhygienic, flies, very poor selection, no egg station for breakfast.
A truly dreadful experience, avoid if you can.