Dorrar Aleiman Royal Hotel (Dar Al Eiman Royal Hotel)

We arrived here and had an issue with dates and were quickly and easily accommodated. Many thanks to Hasan (day shift manager) and also Yasser (Night shift manager). We were also sent some fruit to our room as a kind gesture and given discount on our next stay. Highly recommend. Amazing experience and great location.

This hotel has gone downhill really badly. I stayed here about 10 years ago then it was 5 stars, I stayed again a few times, last one being 2019 when it had gotten worse and I gave it 3 stars. Now I have given it 1 but would give it 0 if I could. It is a truly dreadful hotel in every aspect, it does not deserve 5 stars at all. Even 3 stars compared to international standards would be generous. The staff are downright rude, they are a bad advert for makkah, the holiest city on earth and yet the worst mannered people in this hotel. From the bellboy to the reception staff no one provides a service, they are just dismissive. The rooms are dated and really bad, stained walls, carpets are dirty, ACs don't work properly, no ventilation, no fresh air. No working phone in the room, the room is not stocked properly. Tiny dated TV screens, dated decor. Bathrooms are old and not clean, mould around. The restaurant is too small, packed out with people, unhygienic, flies, very poor selection, no egg station for breakfast. A truly dreadful experience, avoid if you can.

We stayed here during our stay in Makkah. Firstly, the hotel is located in Al Safwah Towers. So this makes access from outdoors to the hotel a bit more complicated, as the towers have like three different hotels and various stores. However, it’s not far from the Al-Haram. The rooms itself were not of 5* quality, bathrooms were very outdated and not clean. The buffet breakfast was very delicious and lots of tasty food options, which was lovely.

I extremely loved my experience staying in Dorrar Aleiman Royal hotel for the 4th time in a row. The stay was pleasant like as always, usually we prefer hotels in Makkah clock towers or Safwa tower because of their close vicinity to the Haram. From Dorrar Aleiman Royal it only take 3 escalators & you're in Haram. We stayed in a suite as my parents & sister were with me & the experience was world class truly depicting that you're staying in 5 star ⭐ hotel, the cleanliness was upto the mark, the house keeping services were available till 5pm in the evening & they were very nice ?. The lobby & lifts were spotless & people at the front desk were cooperative & helping, accomodating to your needs as much as they can. Previously we stayed in this hotel in Oct 2022 & though my that experience was also very good but this time the services of this hotel bounded me to be their permanent guest whenever I come to Mecca for Umrah/ Hajj insha'Allah. We've also took their package of daily breakfast but as compared to the last 3 times I was bit disappointed this time as food was not upto the mark, they've lessened the variety of their menu, refilling was slower & the preservation of curries or soups were not good as it became cold instantly & it was a big task to find the sitting place. But all these complaints were justified as once you've to cater for the needs of thousands of the people daily in the morning. But overall I really enjoyed my stay over there once again & best wishes for the administration to maintain their good standards & try to improve in the areas they are lacking, keep it up !! ?

Location is fantastic being in the clocktower, but getting airport transfer there is difficult because cars can't go close. Service was horrible, you leave anything behind then it's a nightmare to get back. From a 5 star hotel the bare minimum is to send forgotten items back to guests. The staff were generally unhelpful, they can't help with any simple request.