Anwar Al Madinah Movenpick Hotel

I don't understand how this is rated as a 5-star hotel! Seriously it's more like a 2 or 3 star! The room stunk of a mold/sewage smell coming from the bathroom. The bathroom fan was on when we first walked in so they already knew about it. I complained to the front desk and they did nothing. Shower walls are covered in mold. Rooms are small, old, with stains on the walls and furniture. And there were bugs! On the walls, on the bed, everywhere! I was so glad to check out and will never again stay there. And all the 5 star reviews seem very shady. Just look at the wording and how each recent review is about an hour apart. Definitely coordinating by the hotel to skew reviews. I would recommend travelers stay at a U.S. brand hotel for real 5 star experience.

I know this review will not affect your occupancy rate in the slightest as your hotel has an ideal location. But I'm writing in hopes that at the very least there will be some effort on improving your services to the 5 star International standard that it should be. My wife and I stayed at your hotel for a pilgrimage. As I assume most of your guests do. So we we're only fully in the room late at night. On the day of our check-in, there was an orange stain on my bed sheet. But as I was too tired, I just slept in it. The next day I rang receptionist to inform them about the stain and asked the sheets to be changed because of the stain and your receptionist said they would change everything. When we came back to the room, the stained sheets was not changed. The day after before leaving the room I called again to make sure it was changed and again the receptionist assured me that it would be. It wasn't. Until the day I had to check out, my sheets were never changed. Even though every morning I called and asked for them to be changed. I took photos of the bed sheets for every night I spent there. Utterly disappointing

Very disappointing, Dirty rooms with lots of broken fixtures and we didn't even have natural light in our room and the lighting wasn't good either as the room was too dark. Not worth the money I paid per night as I could have gone somewhere much better for that kind of money. Edit: I have updated my review as the service and location was very good. The staff were friendly and the breakfast was good too. I think a little refurb is due at this hotel.