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Their service level is very poor. We have to remind them every time we go there to bring proper knife and fork with stakes but they always bring plastic knife and stake.
Last time the waiter refuse to bring stake knife and said: Sorry, we only have one. After that I went to another waiter to complain and he brought me 4 more knifes but only 2 forks.
When I complained to the manager, he said that sorry, our customers are satisfied with plastic knife. I asked him have you ever eaten stake with plastic knife, to which he replied, I do not eat stakes.
This is honestly the worst level of customer service I have ever seen in my entire life. (I do fine dines twice a week)
I wish the restaurant owners can see my message and take action against their employees and managers who are ruining their investment and reputation but their unprofessional attitude.