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Great location, only a 5 min walk from the Haram with a short cut through the Hilton next door. However, that's the only good thing about this place, not really a Hilton experience. There was only one person on desk to check in, with over 6 people waiting. We had an accessible room which was next to the gym and massage room where an alarm kept going off at 12am!!! We called reception to come and resolve the issue and they knocked on our door to ask what the issue was. They went in the massage room and said it was an alarm going off as someone was sleeping in there. We were offered no apology.
The bathroom was designed very poorly for an accessible room. It was not a wet room but merely the shower had the shower doors removed. It drained very slowly and flooded the bathroom, which made the whole bathroom wet and dangerously slippy.
The beds were too soft and there was no back support. There was one chair in the room so we had to sit on the bed even when not sleeping.