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The first time we have stayed at this hotel. We stayed during our Umrah trip. This is rated as a 5 star hotel and that it is. The hotel itself is beautiful, the minute you walk in it smells amazing. The hotel is very clean, the rooms are very spacious. The cleaning staff are very helpful and on hand. The general customer service was very good. The breakfast is exceptional. Something for everyone. Our particular favourites were the fresh juices and the freshly made pancakes. The bonus is the shopping centre downstairs. Plenty of bargains. A lovely little cafe. Lots of little shops and a fantastic place to buy your dates. The hotel is practically afe mins away from Masjid Al Nabwi. It is a walk to the women's side but wasn't an issue for us. The hotel is near the golf buggys which you can take to Masjid e Quba. Also Masjid e Ghammama is near. I would not hesitate to stay here again. In fact I would stay at this hotel again. May Allah take my family again very soon to Umrah.