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I stayed at this hotel during my visit in madinah for 2 days. Honestly I had nothing to complain about. I am not sure where the negative comments come from, but as a not-so-picky person you would definitely like this hotel. The service was great. I arrived earlier than my checking time, still they managed to settle me in. As there was not a king bed available, but 2 double beds instead, the clerk teased me by advancing: "you sleep in this double bed one day, and the other the next day". Lol. We laughed and he handed me the keys right ahead. To be honest tho, I was more excited about visiting the city than my comfort. I would recommend Rotana Al mesk hotel anytime.