Prime Hotel Jaddah Al Hamra

Maintenance everywhere is 0. Quality and taste of food is very low. Very low level services. The hotel lacks major supervision and follow up responsibilities. Staff are very friendly and helpful.

A Disappointing Stay at Prime Hotel Al Hamra in Jeddah Rating: 1/5 My recent experience at Prime Hotel Al Hamra in Jeddah left much to be desired. From the moment we arrived, it was evident that our stay would be far from pleasant. One of the major issues we encountered was the mishandling of our reservation. Despite booking a specific room, the hotel reception gave it away to somebody else, leaving us with a smaller and less desirable accommodation. This initial disappointment set the tone for the rest of our stay. The problems continued when we discovered that the extra beds we had requested for our children were not provided. To make matters worse, there were no bathroom towels or even a basic supply of water in the room. Such oversights significantly impacted our comfort and convenience during the stay. The room itself was another source of disappointment. It had an unpleasant smell and was incredibly stinky, with dirty carpets that had turned black and emitted a foul odor. The lack of cleanliness was not only visually displeasing but also raised concerns about the overall hygiene standards of the hotel. Our dining experience was equally disappointing, especially during breakfast. The quality of the food was subpar, and the selection was limited. One particular staff member, a female chef named Heba, stood out for all the wrong reasons. Her rude and nasty demeanor was uncalled for, further souring our already disappointing experience. In conclusion, my family and I had high expectations for our stay at Prime Hotel Al Hamra, but unfortunately, it fell short in every aspect. From the room mix-up to the lack of amenities, the uncleanliness, and the unpleasant encounters with staff, our overall experience was marred by a series of disappointments. We sincerely hope that the management takes these issues seriously and addresses them to enhance the quality of service for future guests.

We stayed in a suite room which had a guest room with a sofa and a kitchenette. We were staying as a transit before leaving after umroh. We found the meals are all the best. We love the breakfast full of various breads, coffee, tea, and others. The service is good, there were a welcome drinks in the entrance lobby. I like the special Arabic tea (forgot the name). However, for the house keeping, would be better to double check the bathroom before opening to the guest, since we found that there was a leak which we don't know where water comes from. In addition, the bath towels were not at the same size. As we were a four guest's of tour, we needed 4 big bath-towels, but we had only 3 instead.

"A place with good people" The location is good and the facilities are well maintained. Breakfast is also delicious. Especially the staff are very nice and friendly. Thanks to the staff, I made good memories in Saudi Arabia. Shukran! 고마웠어요. 덕분에 좋은 추억 만들고 갑니다.

Stayed here for a short transit before departing to airport. Room was clean and spacious although the temperature was freezing cold despite that the air conditioner has been switched off. The restaurant offers various delicious foods and the staffs are very helpful.