ジェッダ・ヒルトン

I stayed here for 3 nights and I can conclude it was the worst hotel experience I had, and what makes it worse that it’s a well known 5 star hotel. Shower water was DIRTY on the 3rd day. I called them around 1:30 pm, they kept sending me a plumber and housekeeping who couldn’t help and I have been told by the “5 star, well known hotel” to keep the water running to drain out the dirt. I’ve been waiting for around SIX HOURS to fix the issue by myself and calling them many times to find a solution without any follow up from their side and still the water was DIRTY!!! After 6 hours around 7:00 pm, when the evening shift manager, Nouf, arrived, she changed my room and provided a free access to the dinner buffet. Her action is highly appreciated but after wasting 6 hours of my day, I don’t know why the previous shift manager hadn’t take any action!! This type of incidents is not acceptable by a well known hotel. I would also rate the room service too low for their slow response to phone and orders. One of the examples, I had to call many times and after more than 1 hour of waiting they told me they couldn’t serve me and I have to wait because it’s praying time; should’ve called me back and inform me instead of giving me false waiting time of 10-15 min. I would like to add to the low rate, the pillows are not comfortable and they provided me a medical one that is worse than the others. The only good thing is the see view.

When you wake up in the morning and stand on balcony and feel cold wind and smell sea water give you a different flavour of life. Feel your stay valuable. Nice Hotel. I prefer to stay alone to relax from stress of the life ? ? ? ?

The room was nice and clean, the dinner and breakfast at the lounge was yummy, and the view was beautiful. We did have to wait for our room for 40 min because it wasn't ready, but they were very helpful and they even offered us two hour late check-out.

Very nice hotel, excellent location and perfect service. Wonderful lobby. Cross from the corniche. Expensive.Only thing I didn’t like that the house keeping staff are not wearing gloves while they are cleaning, I believe fancy hotel like this and takes a lot of money and doesn’t provide their staff with gloves.

Wilmer house keeping supervisor and Shahid room attendant were amazing, they helped us a lot during our stay.. good staff, great service and amazing hospitality. Thank you so much!!! Really appreciate it