مراجعة جوجل
I stayed here for 3 nights and I can conclude it was the worst hotel experience I had, and what makes it worse that it’s a well known 5 star hotel.
Shower water was DIRTY on the 3rd day. I called them around 1:30 pm, they kept sending me a plumber and housekeeping who couldn’t help and I have been told by the “5 star, well known hotel” to keep the water running to drain out the dirt. I’ve been waiting for around SIX HOURS to fix the issue by myself and calling them many times to find a solution without any follow up from their side and still the water was DIRTY!!! After 6 hours around 7:00 pm, when the evening shift manager, Nouf, arrived, she changed my room and provided a free access to the dinner buffet. Her action is highly appreciated but after wasting 6 hours of my day, I don’t know why the previous shift manager hadn’t take any action!! This type of incidents is not acceptable by a well known hotel.
I would also rate the room service too low for their slow response to phone and orders. One of the examples, I had to call many times and after more than 1 hour of waiting they told me they couldn’t serve me and I have to wait because it’s praying time; should’ve called me back and inform me instead of giving me false waiting time of 10-15 min.
I would like to add to the low rate, the pillows are not comfortable and they provided me a medical one that is worse than the others.
The only good thing is the see view.
