Grand Makkah Hotel

I am currently staying in this hotel. The location of the hotel is not bad at all. It’s quite close to the haram. There are many restaurants and shops nearby. However, the rooms in the hotel smell very moldy. The bathroom smell is horrid. We asked for someone to clean it for us before we used it, and the smell was still there. Forgot to mention, but the air is also very moist. The clothes we left in the hotel were all of a sudden wet. Do what you will with this information. Personally, I wouldn’t stay here again.

Hello, I've been to this hotel for 11 days and it was quiet far from the haram, the agency that we came with told us it's 600 m but in reality it was 1.1 km far from the closest entry to the Masdjid The room service was quiet terrible, claimed so many time about the service we were asked to stay in the room "in case the cleaner comes" but when he came, he seemed like he didn't want to do his job and left me standing ..! A great view from the bedroom we were in the 18th floor but the elevators were so crowded especially right after Salat The food was okay, but same plates repeated The breakfast was better than dinner I know that we went to worship but we payed a huge amount of money we expected smth from there.. Last but not least, I enjoyed sittimg in the mezzanine, the staff in the reception were so great, even the stores down the hall I look forward to returning to Makkah but not in this hotel.. Thank you for reading this far 🙏🏻

Location is very near to Haram Lots of shops and services around the hotel Very close bus station Rooms are ok Service is really bad Room cleaning only if you ask for it and insisted No towel replacement regardless how long is your stay , when you ask for replacement, the only answer is currently not available Bathroom floor level is not good adjusted , it keeps a lot of water after bath or wodoo and smell turns bad

The hotel is good. Neat and clean. The view is super fantastic. Restaurants are nearby. Service is very slow. I called room service multiple time and never got whatever they asked to send in 5 minutes. Its very far away from the front side of Haram. Its almost 700 meter away from the start of mosque but thats the back side so if u want to enter to the mosque halls or want to go to front side then u have to walk almost 1.5 km more apart from intial 700.

Definitely not 5 stars hotel, location is ok, 10 minutes walk to Al Masjid Al Haram, room cleaners don't come regularly unless you call for them, lack of maintenance makes the hotel look very old, food is offered as an open buffet however some of the canteen staff try to restrict and control what you want to eat which is annoying and make the open buffet meaningless