Al Ansar New Palace Hotel

They don't give towels tissues etc. No iron stand. Worst experience ever. High priced. The only advantage is this hotel is near to Haram. Curtains needs washing seriously. There is dust accumulated in corners. This hotel rooms needs proper cleaning schedule.

Very bad hotel dirty rooms bad service and the people are working there are too rude It’s wasting time and money and you will not feel good and safe when you stay there.

Serve yesterday food. Not freshly cooked. Stingy. Serve food like hospital standard. Taste very worse. But they serve hotel standard for turkey people & they dont allow to enter their zone. Double standard. Towel not provided. Toilet tissue paper very limited they dont allow extra even if u stay 3 person in 1 room. Mug @ cup in room not provided. Cannot take from cafe. Even paper cup they count if u take extra they will ask to put back. Hair dryer not functioning. Only give 1 Card key for each room. Please reconsider if u wana book this hotel.

Very bad hotel, they gave our room to someone else during our stay. Plus no housekeeping or room service, and the staff in the reception is not helpfull including the hotel manager that seems to be fresh in the industry.

It was a pre booking but when we arrived the room was dirty and nasty so we called over the room service and they said they cleaned it but when we came back again the same it wasn’t even looking like it was clean. Understandable but the door unlocking key which was provided to us weren’t working so I went to the reception and asked them to changed it which they said they did but when I came up again to check it wasn’t working this time I went down and brought them up with me and when he came to check if it’s working or not he was slamming the door again and again just to check if it was working. Now my friends took the card and went but I wanted to go inside so I called one of them and asked them to open the door for me I showed him that it was my room and this person had the audacity to say that are you mad and spoke in loud tone which is unacceptable to any customer moreover the ac wasn’t working, the comforter and the bedsheet were all not washed, the washroom was sort of broken and many more. Can’t even give it a zero that’s how bad it was.