The View Terrace - Fairmont Clock Royal Tower - Makkah No reclamado

No doubt it's beautiful hotel.. tower clock building.. very helpful staff .. nice restaurant ,, very lavish breakfast.. rooms very clean toilets are big and clean.. everyday room cleaner coming,, nice big parking under the hotel.. mostly rooms windows are open HARAM side .. no doubt everything is perfect.. specially staff was so helpful

Service is perfect and Mr. Jemsith did a great favour when we asked for an espresso machine if available and he provided it immediately. The only concern is that the room was a connected room and we heard every single word and noise from the next room. We reported that there is a fight in the corridor and no one reached us back to let us feel safe.

Room cleaning is fast and efficient, staff friendly and caring. We complained of faulty room mini bar freezer and it was changed immediately. All supervisors from room service and engineering are eager to provide their services. This is my second time to Fairmont and we do not have any regret.

Unfortunately was a very bad experience starting from service to rooms to food. We have added certain requests to our rooms and when we arrived none of our requests were made. Additionally, only 1 out of 2 rooms was ready. The receptionist promised they will change out bed since we requested a king bed. After coming back from our umrah we were surprised to see that the two double beds were just combined. And in the process they had broken our suitcase. After reporting this, the attitude we received was them trying to let us think that the breakage was our fault. Not only did they handle the situation very poorly, they were placing the issue on us when the bag was completely fine before leaving the room. Now we are traveling and our bag is not working. Additionally, we had a half baked and when we went to dinner unfortunately the food was below average and cold and the service was below average. The staff are changing their words on wether drinks are included. All in all they offer very high prices for very low quality and they lack professionalism. When you go to a 5 star hotel you do not expect to face any of these issues but unfortunately we have faced these issues which inconvenienced our trip. I would not recommend anyone to come here

Brilliant service and amazing hotel . The staff in particular are so friendly. I was really impressed the manager in the dining area named Hafiz. He speaks really good English and gave me some great tips on how to get around Makkah. The food in the restaurant is 5 star quality, I really enjoyed my stay here. I will 100% be Coming back to this hotel