Zowar International Hotel

Normally some tolerance is in order for hotels, but in this case, it is absolutely the worst possible experience possible. To begin with, the room was disgusting. There was peeling paint, cutlery behind the beds and the bathroom was in an utter state - the mirror was taped to the wall. Secondly, we checked in to find that there were no towels in the room, when we alerted the reception, they told us to wait 5 minutes - no response. We went again - same answer, wait 5 minutes. 3 hours later, after arguing with the receptionist, they gave us towels. After a long journey there, this was unacceptable. Thirdly, the bathroom drain was blocked, which meant we couldn't take a shower even if we liked. The reception said that they didn't have a plumber present to fix it, and told us to wait our turn for room service the next day - which would be after 10. The reception staff barely spoke English and found our problems very amusing, before running to the service floor in the lift. There is no accountability whatsoever, and this level of service is disgusting. The Ministry of Tourism should SHUT DOWN this establishment until they can maintain bare minimums of standards. What's even worse is, we weren't the only ones with issues. When we came to the reception, the receptionist simply noted our room number on a list of 5/6 other rooms, and there were various other people queuing to complain. The hotel will probably just respond with a generic response like "send a email to XYZ" or will implement improvements in the future. This is totally unacceptable.

The worst hotel I've ever visited. The bathroom is disgusting, the floor is broken, the ceiling is damaged, the dressing table is is deeply damaged, the fridge has rust in it and looks disturbing. Honestly I could go on. The list is very long and there's not one thing that is good about this hotel.

Does not deserve 4-Stars Rating. My water heater is broken, so I called room service to fix it but they told me they can not because water heater does not exist. I asked another person from another room and they all told me water heater works in their room. So,it is either the staff is lying to me or they just don’t have the requirement for a 4 stars hotel. Eating breakfast/lunch/dinner is an awful experience. The room is overcrowded and the food & beverages are separated by nationality (Indonesians can only eat meals and do not granted access to snacks and breads). You need to wait an awful long time to take the elevator because there are too many people, some ended up having to walk by emergency stairs to get in their room. On my first day here, the staffs mixed the amount of beds, so many families need to be separated and sleep with other families. The bathroom is not very clean. I advice for travel agents to look for other available hotels before renting rooms for this hotel.

Nothing is good about this hotel except the location, room was not clean , asked for empty cup to drink in it in my room they said they don't have , waited 1 hour to check in because the system was down

AVOID THIS HOTEL AS MUCH AS YOU CAN. Do not ruin your experience in Madinah by booking yourself in here. If any travel agent mentions the name of this hotel tell them to change the hotel there are hundreds in this area! Firstly the damp smell is horrendous. The bathroom is covered in mould I had to hold it in till late evening when I couldn’t hold it in anymore. The sink, floor, tub is covered in mould, the wooden door is so damp it smells rotten. The bed had a stain on which was horrific. The windows let cold air through which I feel like it played a part in my husband falling ill even more. We had to shove the gap with duvets and cloth to stop the cold air coming through (as the time we were in Madinah it was freezing/raining/thundering). My parents room had a leak and instead of shifting them to another room firstly they said ‘these things happen’ and when my mum put her foot down they eventually got someone to have a look at it. Turns out the room needed a new boiler which they spent a few hours fixing while my mum sat in the corner of the room. Breakfast is mediocre however for some odd reason they won’t let us have breakfast here now and are asking us to go to the next door hotel to have our breakfast. The next door hotel only serve cold meat, bread tea hardly anything else that’s actually edible. Luckily McDonald’s is behind the hotel so we had them to rely on. We were finally shifted to another room which was slightly better however the cold atmosphere around the staff is making us feel very uncomfortable. Other then some of the Bengali staff who are friendly and greet you when they see you, the reception staff are shockingly rude. You would think they’ve given us free shelter in their hotel when infact we paid ALOT of money for such a rubbish hotel. Good luck if there’s a group of you because they only give you one key to share between you all. Do not fall for the pictures on google, I wish I had took pictures but I haven’t. Avoid avoid avoid.