Millennium Makkah Al Naseem Hotel

The hotel is okay generally .. but I dont recommend at all.. first time and last time staying here: 1-they claim shuttle bus service is at the beginning of every hour but that is not true!! I waited and it didnt come I had to take a taxi because I really needed to go to haram 2- the receptionists and room service are extremely annoying... they call you to empty the room starting 11 am .. they are very annoying and keep calling you and insist that you empty the room before 12 or you will pay extra fees.. I was extremely tired and could not left my head the first day and had to extend so they kept calling me until it was 2 pm to confirm the payment and then sent their room serivce several times : one was to get a payment, then to bring water, then to bring coffee and tea bags, then another bringing water, then another was knocking the door to confirm that I did pay to extend!!! I literally had a migraine because of them keep interrupting my sleep, I was sick of them and the next day they repeated the same drama to make sure I leave the room at 12pm Honestly, this is the first hotel to be treated this way, never ever in the history of my travels that a hotel called or knocked my door this much.. it felt like black mailing guests !!

I am a travel agent. I booked hotel during Ramadan period in a very high price for my valuable guest through B2B booking system. We booked for QUAD room but at the time of check-in hotel provided small twin room for 4 person. I raised a compliant to company where i booked and they tried their best to solve this issue. After 3 hours we get the name of person front desk (Mr.shabbir) who ready to change the room. He committed guests that he will provide another room as he don.t have quad room. Our guest accepted this offer but later on they added 2 extra beds in a very small room. I request to all guests to avoid this kind of hotel where no commitments after payment charged.

Went on business trip. Was asked to pay deposit for room on arrival. Big pool of water in bathroom leaky toilet. Breakfast poor, starting at 730 but hot food comes out later. Called my room phone at past midnight when I was sleeping. No housekeeping service for second day so made the bed and emptied bins myself. Location is good.

Hotel was very good but the services are not good very bad breakfast no variety and also tasteless they really need to work on their breakfast taste ! And room cleaning services also took so long to come and clean. Let’s hope in future they will maintain their standards.

For a 5 star hotel the room was good but the reception, house keeping and room service was not good, we asked for water toileteries and cleaning for 3 days but the only sent water. In the end of our three days stay our rooms were full of trash and we had to buy our own soap and shampoo for the bathroom.