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I booked the hotel with my family months ago. I did saw the rooms but I thought how much worse it can be but believe me it is the worst hotel i have ever been. When I came to the room there was an overbooking and there were no rooms. I had three bedroom suite booked but I only got a one bedroom and it took me more than 3 hours to check and to in another hotel!!! Pls people stay away from this hotel.

This place is an absolute death trap. The only good thing about the place is that it is close to the mosque. It took us more than 45 minutes to check-in. The staff attends to others while working with you. The room did not have any towels. There were bugs and cockroaches all over the place. The bed sheets were not washed. The condition of the floor says that it was never ever cleaned in it's lifetime. The showers do not have any curtains. The blankets had hair on them from someone who stayed before us. The sinks keep on leaking water non stop, the staff do not really care for it. It is better to sleep in your car instead of here. The phone does not have any lines attached to it. The toilet seat had a rusted nail coming out of it which has the potential for serious injury, when we notified this to the staff they tried to fix it but could not. And told us to wait till the morning for parts to arrive. It took a lot of back and forth to change the room. Which again had the above issues except for the toilet seat.

There is only one positive about this place and it is the close proximity to the haram. Only a few minutes walk. Everything else about this place is disgusting. Check in was a nightmare. Other guests were interrupting because they were still waiting for towels or for the rooms to be cleaned. When I finally got my room, it was absolutely disgusting. Not clean at all. No towels, kettle hairdryer or anything despite the desriptions and photos of rooms selected showed all of these. The bathroom was disgusting. Not cleaned in months it seems. Hard time trying to use the lifts. Very busy all the time. The whole place desperately needs some modernisation or updating. The hallways from my room was always used as some sort of a store room. Bags of bedding, stacked up blocking the doors the whole time I was there which was for 4 nights. Very dissapointing.

recently stayed at a hotel and unfortunately, my experience was not up to par. Firstly, the check-in process was quite disorganized. The hotel's check-in time was mentioned as 4:00 pm, and although I arrived promptly, I was informed that an earlier check-in was not possible. I had to wait until 5:30 pm to be assigned a room, and even then, there was a possibility of further delays. This inconvenience was frustrating, especially after a long journey. Furthermore, I found the cleanliness of the hotel to be average. In the room I stayed in, the washroom door did not have a door handle. This oversight was not only inconvenient but also raised concerns about attention to maintenance and repair. As a guest, I don't expect to spend my time dealing with such issues. Another drawback of the room was the absence of a phone. Given that there was no means of communication in the room, it was impossible to request room service or contact the hotel staff in case of an emergency. This lack of basic amenities is certainly disappointing and affected my overall experience Considering the delays in check-in, the lack of cleanliness, and the absence of a phone in the room, I cannot recommend this hotel to others. These issues should be addressed promptly in order to improve the guest experience and ensure a comfortable stay.

Worst hotel no hot water even though weather was cold I was with kids stay 6 days there very old toilet water is dreeping every where If we open tap it will come on ur face Toilet host is very old overall experience was worst please we going there for Umrah and paying good enough money we should receive proper service . Telling them from day one to fix hot water issue they keep telling I m sending someone but no one turn up until last day Never again Insha Allah