Grand Makkah Hotel

Would give it negative stars if I could. Do not stay here, not 5* at all, maybe 1*. No hot water for our full stay. No towels. Didn’t come to clean the room for the full trip. Waiting for lifts for up to 20 mins sometimes. Far from Haram, about 15 mins at fast pace to the haram boundaries. You’re tired by the time you go to pray Salah, and can’t go back and forth from hotel between Salah.

Not clean we arrived at 4 and booked 2 rooms they said one is not ready, go to haram and come back and it will be ready when we came back it was still not ready at 11:00 PM ??? -Bed had stains -Reception has poor communication skills they just say ok ok and do nothing -room service knocking the door and saying leave at 10:00AM!!!!!! Very poor poor service not worth the money Very crowded

Dear Brothers and Sisters in Islam, a person comes to this Holy place with the Family to please Allah but we had a lot of stress the whole time due to the Hotel Management. Everything very dirty, the Room was very small very dirty, it was Smelling, No Towels, the Water was leaking in the Washroom. We were locked outside the Room for 5 Hours without Money, without Food and Washroom with small Kids. The Reception was unable to help us. The food was too bad, they just say we have a big Buffet but the Hall is too dirty, too unheigenic. I will honestly give a -100 stars to this Hotel. We paid 10,000 Riyals for 2 Weeks and the streets were better than the Hotel Rooms. I would recommend you all to book a 3* cheap Hotel who gives a better service than this one. Otherwise you will regret your decision.

The badest Hotel that i see in my life. No System. Not clean. If you come to this hotel you will make the mistake of your life. it's all messy. We change cards every day to even enter the room. Room service comes one day, and one day it doesn't. If you want something, you have to call 5 times until it comes. If I hadn't come with the group, I wouldn't ve stayed here even for a day. garbage everywhere in the hallway. their employees are so lazy that they seem to be forced to work. for me this hotel is not even worth 1 star. Shame on you directors.

Terrible condition. Short of staff , nobody comes to clean the rooms, change sheets or empty bins. Bathroom doesn't have any exhaust so all the humidity and smell from the shower is stuck in room . They don't even have a doctor to deal with emergency situation. Staff shows racial discrimination specially if you are from south asian region. I give it one star only because it is close to Safa Marwa . I don't recommend this place