Grand East Hotel

A hotel by the Dead Sea, with a beautiful exterior and interior. Some things in the rooms would need to be renovated, especially in the bathrooms. The staff was nice and helpful. The food was tasty, but the staff could not handle the rush of guests, especially during dinner. They have an amazing belly dancer on the evening program

We did not get to experience the rooms, as we went for the lunch and swim experience. The hotel has a total of 4 pools, one exclusively for ladies. The dead sea private beach front is massive and not busy. Mud, beach loungers, towels and shower facilities are available for use without any extra charge. The buffet food selection was alright. There is an option for all different diets, i.e. vegetarian, etc. The drinks are not included and will be an extra charge. The shower facilities can use a lot of improvement. Shower gels and shampoo are not available. Overall, a good place to experience the Dead Sea.

My recent day use experience at this resort was far from enjoyable, and I feel compelled to share my disappointment. I had expected a relaxing day in a beautiful setting, but unfortunately, it turned out to be quite the opposite. First and foremost, the reciption reception when I have asked him , if they have shampoos in the shower he confirmed that and unfortunately there were no shampoos or water in the showers and the showers were so dirty. Once inside the resort, I was disappointed to find that the facilities were overcrowded. It was nearly impossible to find a comfortable spot by the pool or on the beach, as every available lounger and chair seemed to be taken. It was clear that the resort had oversold their day use passes, leading to an uncomfortable and crowded environment. The service was also lacking. It took an incredibly long time to get the attention of a staff member to place an order for food and drinks. When the order finally arrived, it was cold, and some items were missing. It was frustrating to pay premium prices for such a subpar experience. Furthermore, the overall cleanliness of the resort left much to be desired. The restrooms were dirty and poorly maintained, and I couldn't help but notice litter around the pool area. It felt like the staff was struggling to keep up with the mess caused by the large number of guests. and the resturant manager told me the soda drinks are not included in the open buffet and the receptionist did not tell me that and they have charged me 35$ per person. they asked for 4$ for soda can. and the resturant manager was so rude in his way to deal with the resort customers. The worst part of the day was the lack of respect to the tourist (females) I was with a tourist females and the resort employees were commenting on her and stairing at her, so I won't recommend any female to use this resort either you are tourist or local there is a lack of ethics. I have staired at the employees so they will know I am mad and to let them know stop commenting because I am local and I do understand what they are saying. In conclusion, my day use experience at this resort was a major disappointment. I had expected a serene and enjoyable day, but it was marred by overcrowding, poor service, and a lack of attention to detail. I hope that the resort can improve its day use operations in the future to provide a more pleasant experience for its guests.

-Affordable prices -Ladies pool gives it an advantage -Average food for tastes and items The worst thing is the lack of “Sanitary”…… our room were dusty , hair and many dirty things were found under the bed when I accidentally moved it ! Bathroom need to be cleaned more ! The shower floor was slippery before I even go there and that when I was about to slip ! Thank God I didn’t. You could attract more visitors just please take care of the place’s hygiene and sanitary and try to improve the quality of the food Thank you :)

I hope the following photos will be eloquent enough to advise AGAINST staying in this hotel. Despite being with an organised tour, I decided NOT to sleep here. The photos I post were shown to the manager on duty who did not react. I did not eat, so no comments on this aspect. To conclude I would like to add that the access to the sea is not direct (but there is the possibility to use a golf cart), the sunbeds are not sufficient and they are very dirty. The grand east hotel is very very far from being a 4 star hotel!