Emaar Royal Hotel Al Madinah

Rooms: 1) AC - AC is not working well. We asked them to change the room multiple times or fix it. They changed the room after one night. They apologized as they said the hotel now on maintenance so most of the rooms have bad AC. - We changed the room, AC still not good but better than before. At least we can sleep. 2) Cleanliness: - Very good TBH. Beds are clean with the blankets. - Bathroom is clean too. 3) Electricity: - This is the worst thing in the room. All the electricity near the bed turned off when you turn off the light. Which means you cannot charge your phone before sleep or when the light is off. 4) Location: - Very good. 5 minutes walk from Al haram 5) Breakfast: 6/10 - Bread: variety of types but not fresh - Vegetables: all are there and fresh ?? - Cleanliness: Not that good. Bugs everywhere and bad smell - Other dishes: fair enough 6) Wifi: - Too slow. Prepare your 4G

Doesn’t deserve one star.. location is nearby to the Masjd elNabawi and near food courts. The rooms, on the other hand, are small and unclean. After checking in, we found the wastes of a mouse on the floor of the room, and even after calling the receptionist and housekeeping no one was sent to the room. The bathrooms are hygienic but not modern nor the bedrooms. Would not recommend.

Very small rooms with 1 meter beds so small compared to other hotels the same price. Hygiene and cleanliness is 20% out of 100% therefore considered bad. Location is good. Check in and check out are flexible timings. WiFi is available and good.

Had the most horrible experience. So we booked a double room for our 5night stay and upon arrival we were assigned a triple room quoting ‘sorry we are over booked’. Apparently the hotel doesn’t realistically know what ‘booking’ means. They charged us for our booking but we’re unable to ‘keep’ it. Anyway coming to the triple room - (see photos if you don’t wanna read graphic details) Linen - blood stains Towel - possible human feces Bathroom - leaking and drains smelling Sink & Shower - Visible mould everywhere. Cupboards - broken Pillow - kid you not there was a ‘seed’ under the pillow cover. All this was enough for me to get the tourism ministry involved. Unfortunate that they were only able to get me a new room after wasting 2 whole days. I demand a refund and swear to raise it with the authorities next time I’m in Madinah. Business like this should not be allowed to operate.

The rooms are comfortable and clean, and the staff is friendly. I enjoyed the delicious food at the restaurant. The hotel's location is great for exploring the city. I had a pleasant stay and would recommend it to others."