مقهى أتريوم - فندق ماريوت جبل عمر - مكة المكرمة مطالبة

I had an absolutely appalling experience at your very calling 5 star hotel! Despite arriving well within the designated check-in time, I was met with indifference and incompetence from the staff. The lack of communication and disregard for customer satisfaction were glaringly evident throughout this ordeal. No efforts made to rectify the situation. Instead, I was left to languish in the lobby, feeling utterly disregarded and disrespected. Furthermore, the condition of the lobby and amenities left much to be desired. The cleanliness was subpar, and the overall ambiance was far from welcoming. It's evident that maintenance and upkeep are sorely lacking, further detracting from the already dismal experience. I cannot in good conscience recommend you to anyone. The level of unprofessionalism displayed during my stay is simply unacceptable, and I implore management to address these issues promptly before more guests are subjected to such a harrowing experience. Save yourself the frustration and seek accommodation elsewhere.

Bad service. I asked for some food to be warmed up and they said not allowed. I asked for panadol and they said go to pharmacy. Other Marriotts I've stayed at readily provide such basic services. Room size was fine but the shower hot water setting didn't work properly. They don't have multi plug outlets in the room

One of the worst customer service experience received at this hotel. While booking I was told I would be given breakfast upgrade by the Marriott reservation due to my rewards tier with them. I spoke to the guest relations at the hotel as well not once but 4 times calling them from the US to Saudi Arabia and confirmed. Once I got to the hotel, they totally declined and pretended they never spoke to me. Mr. Mufti who was the person I spoke to said I don't remember even when I showed him the call log. Furthermore, the bathroom smelled like it had a dead animal. Had to ask house keeping several times to check on it. This hotel is no where near to a 5 Star as it claims, a 2 star probably would be a better rating. I would never recommend this hotel to anyone, overall a very poor customer service experience.

Location is acceptable but better to have something beside haram. Service is very bad, last time I had issue with bathroom and this time when I requested for a pillow then never came (their pillows are very low and soft, I couldn’t sleep!), I even asked them to add my night to my membership but they took a photo for it and it was never added, they are not organized in high seasons as not reflecting the name of Marriott!

Could not be happier with our stay here! Reception was incredibly helpful and attentive and rooms were clean and well serviced. I have no complaints and would highly recommend!