مراجعة جوجل
One of the best if not the best 5 stars hotel in Saudi Arabia I ever stayed at.
Kind and helpful staff in general, but they need to pay more attention to the restaurant higher staff especially the manager.
I tried the breakfast and the dinner at their main restaurant and the food was great and the service was splendid. The only problem was the bad behavior from the restaurant manager I think, he was a tall Egyptian guy. He walked with me to the front office to make sure I will pay the breakfast buffet fees since I forgot the wallet inthe room that time. I told him that I will pay in 5 minutes since I will go and bring the wallet directly from the room or if possible he can inform the front office about that and let them but the charges on my room. He told me this can't be done from his side and I have to pay before leaving or at least I have to walk with him the front office to discuss this with them. It was so rude and offensive in my opinion since I already gave him the room number and the full name to check and confirm. I had to let my wife and children go to the room and I stayed with the front office to end this degrading experience. Moreover, neither the front satff nor him apologized for this embarrassing situation which they made for me since many people who were at the front office that time to see and listen to the conversation.
This is the first time I ever encounter such a thing in a 5 star hotel, and if I didn't know that the hotel management don't expect such a rude behaviors and since I'm sure that this is personal act from these staff, I wouldn't gave them 5 stars.
